I'm new to missing sync and Treos in general... I have all of my events in my calendar on my Treo, but after I sync none of it goes to my Ical... This is the first step... Next, my contacts and address book

daniel

I too have been having trouble syncing iCal with my Palm Calendar in my Treo 650. I can sync the calendar with the Palm Desktop calendar just fine, but when I try to sync to iCal, My Treo times out with an error message saying something about a lost connection and data possibly being lost. My Missing Sync sync window stays on and I have to Force Quit to get rid of it. After that, I can't re-launch Missing Sync until I reboot.

I have a Mac Pro with all the latest updates, and the latest Palm and Missing Sync software too.

I'm very disappointed with this product. Considering their strong hype about this being the perfect tool, I'm about to request my money back.

These two issues are different, but the source of the problem is likely the same, Sync Services confusion. What you should do is reset the Sync History.

If resetting the Sync History doesn't resolve this then yo should contact support by go to: http://www.markspace.com/support/request_palmos.html

You might need to have a workaround to have the handheld overwrite the Mac. Apple doesn't really have a mechanism for that but support can help you work around that.

To reset the Sync History:

1. Go to iCal and click the 'File' menu and choose 'Back up database'.
2. Now revert to the same database you just backed up, click on the 'File' menu and choose 'Revert to database backup'.
3. Do the same process for Address Book click the 'File' menu and choose 'Back up Address Book'
4. Now revert to the same database you just backed up, click on the 'File' menu and choose 'Revert to Address Book backup'.

Steps 1 through 4 are key to the process, they are not just a backup, but the revert part forces a reset of the relationship between Sync Services and iCal and Address Book.

5. Launch the iSync application, found in the /Applications/ folder. (iSync is not used for the sync, but iSync is where Apple handles Sync Services Preferences.)
6. Click on the iSync menu
7. Choose Preferences
8. Click the 'Reset Sync History' button. Read and follow the onscreen directions.
9. This will launch iCal. When the reset process has begun the button will go grey, it is complete when the button becomes active again, but there is no need to re-click it.
10. Restart the Mac

I had exactly the same problems and I tried the above. This seems to work, but half way the sync of the calendar I got this error:


Sync starting at 10/06/2007 17:59 (17:59:09) on USB (5.1.2)
Using profile named: USB
ISyncSessionCancelledException Session <ISyncConcreteSession> cancelled. detected database corruption while executing pragma synchronous=normal

You reset the Sync History and you got that error? You should submit a request to support, but include the entire error message, or better yet, include the entire last Sync History (past sync histories are not important, only the last one.) Go to Missing Sync, click the Sync History button and click the 'Clear' button. Then try the sync again. If the problem persists, go to Sync History again and click 'Save...' then include that log.

Hi there. I just posted a message at another thread, but perhaps you can tell me if what I've encountered here is also a Sync Services issue.

[quoting myself:]

I, too, have a problem syncing with the new Missing Sync 6.0. While my contacts synced OK, my iCal did not sync with my LifeDrive, giving me an error message in the Sync History:

clientRefusedChangesForRecordWithIdentifier:]: I know nothing about a record with identifier com.apple.syncservices:AD1C0396-4614-4034-96AF-47A944B651E6. Are you sure you got it from this session or from the session's snapshot? If so, perhaps it has been deleted?
Mark/Space Events OK avec 1 message(s)
[end of quote from Sync history]

Huh???

But when I reverted to Missing Sync 5.1.2, everything synced normally as before. Until Mark/Space fixes this issue (or someone else comes up with a solution), I guess that's $24.95 for the upgrade down the drain.

[end of quote from my post]

Any and all enlightenment would be greatly appreciated!

I am totally frustrated by v. 6.0 for the Palm OS. Is it safe to revert back to v. 5.1.2. If so how does one proceed?

Rolling back to 5.1.2 should be fine and not be a problem, but the error mentioned

"...clientRefusedChangesForRecordWithIdentifier:]: I know nothing about a record with identifier com.apple.syncservices:AD1C0396-4614-4034-96AF-47A944B651E6. Are you sure you got it from this session or from the session's snapshot? If so, perhaps it has been deleted?
Mark/Space Events OK avec 1 message(s) "

is a Sync Services issue and is not specifically related to Missing Sync. To resolve it you would reset the Sync History. By rolling back to 5.1.2 you are causing the Mark/Space Events conduit to effectively re-register as though syncing for the first time. As such the Sync Services would be syncing fresh and you shouldn't get the error. So you should be able to reinstall version 6 and you should be fine. If for some reason you are not fine, then you should contact support by going to: http://www.markspace.com/support/request_palmos.html we would need to have that sort of issue documented.

HowieS - what is your frustration with Missing Sync for Palm OS 6.0? You can contact us in support directly at the link listed above. If you want to roll back to 5.1.2 then go to /Applications/Missing Sync for Palm OS/ and run the uninstaller. Then reinstall Missing Sync for Palm OS 5.1.2.

Thank you for your swift reply. My new question: if by rolling back to 5.1.2 I'm "causing the Mark/Space Events conduit to effectively re-register as though syncing for the first time", would my Sync History (in reverted 5.1.2) start anew, too? (I haven't reset the Sync History in iSync yet, and my Sync History in the reverted 5.1.2 shows both the error message from the uninstalled 6.0 *and* the most recent 'good' sync in 5.1.2.)

In other words, would the re-set only affect the Sync History in iSync while leaving the Sync History in Missing Sync alone? (just wanted to double check before I do anything... drastic!)

In the Contacts the fields appear corrupted after updating to v. 6.0. Instead of "Last Name:" the field reads "tes:" This is also true of the telephone number field where it should say Work it says tes. In short the fields are corrupted. The information (telephone numbers and addresses) however is correct. Is there a fix?

eccparis - Resetting the Sync History in iSync is global and will cause a fresh sync of everything that syncs with Sync Services, but this is not a bad thing. You don't want to do it everyday for every sync or anything like that, but it is certain not going to hurt.

HowieS - This is very strange. We've not come across this in our testing, but this is something we want to investigate and research further. It would be particularly helpful if you could create a ticket in our ticket tracking system by going to: http://www.markspace.com/support/request_palmos.html and go to Address Book and click the 'File' menu, then choose 'Back up Address Book'. Then send us a copy of that backup. We will try to duplicate the problem using your data. If we can't duplicate an issue we can't fix it, but perhaps with your help we can duplicate it.

This thread motivated me to do the sync services trick as described above once more and to my surprise there are now two errors logged in the sync history. Is this an improvement?

I forgot to mention I also get messages about conflicts. "There are 702 sync conflicts involving Calendars" and I then choose "Resolve all similar conflicts using iCal."

Interesting about the log below is that I do not have a profile named USB anymore, I deleted all profiles recently.

------------------------------------------------------------------
Sync starting at 21/06/2007 13:53 (13:53:40) on USB (6.0.0)
Using profile named: USB
NSInvalidArgumentException [ISyncConcreteSession clientAcceptedChangesForRecordWithIdentifier:formattedRecord:newRecordIdentifier:]: you can't change the record identifier from com.apple.syncservices:EAE62110-E061-4EEE-82E7-146EC2BB74DB to com.markspace.missingsync.palmos.events_3068971294_Ecom.markspace.missingsync.palmos.events_3068971294_14866078_audioalarm_1: it is already associated with a different record.
OK Mark/Space Events with 1 message(s)
NSInvalidArgumentException [ISyncConcreteSession clientAcceptedChangesForRecordWithIdentifier:formattedRecord:newRecordIdentifier:]: you can't change the record identifier from com.apple.syncservices:D8B0D72C-780C-48D3-BC84-42DC5898C94D to com.markspace.missingsync.palmos.tasks_3068971294_Tcom.markspace.missingsync.palmos.tasks_3068971294_13375071_audioalarm_1: it is already associated with a different record.
OK Mark/Space Tasks with 1 message(s)
Sync completed successfully at 21/06/2007 14:21 (14:21:28)

You should go to Missing Sync and click the 'Preferences' button, then uncheck the option to use connection based profiles.

I would suggest you set the Mark/Space Events and Mark/Space Tasks conduits to have the desktop overwrite the handheld. I suspect that the problem will not remain.

HEY dneil!

I tried this method, and was able to get all my info back onto my Treo 650 from my Powerbook G4 using Missing Sync 6.0.

i have spent the last week trying to get iCal to sync properly (at first with 5.1.2, until I purchased 6.0 today).

THANK YOU!